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Why Is User Experience Vital In Learning Management Systems
June 08, 2022
by Bentec Editor

Many companies deploy learning management systems (LMSs) to provide training and development opportunities to employees, otherwise known as learners. In the platform, users are categorised into two groups – the instructor, who uploads learning content and material into the learning management system, and the learner, who utilises the platform to undergo their training process.

Since proper training and skills progression play an integral role in ensuring the company’s success and continuous growth in the long run, it should come as no surprise that the learning management system is and should be implemented well in order to provide efficient and fuss-free coaching.

However, many companies may overlook the fact that a learning management system should also feature a good user experience (UX). User experience basically describes the user’s overall experience in using a particular product, which in this case is the learning management system. If the user experience is crafted well, the user will have an easier time navigating the system and find the entire process seamless to use.

In this post, we look into other reasons for the importance of user experience in learning management systems.

1. Creates a stress-free learning experience

At the end of the day, the learning management system should put in place a learner-centric system that has the learners in mind. If the user interface is developed poorly and features a confrontational design that confuses users and miscommunicates information, the learning management system will essentially be ineffective in delivering productive training for learners.

To establish a learning management system with a good user experience, the design interface can start by displaying a responsive design set that’s widely known to the masses and easy to use, featuring a visually appealing colour scheme, and placing buttons and links that instantly grab the user’s attention.

Doing so helps to make the overall learning experience a lot more stress-free and streamlined for the learners, as well as prevent learning-related stress and frustration that can negatively impact the work environment of a business.

2. Provide reliable course management

Aside from the learners, the instructors can also benefit from a good user experience in a learning management system. Whether the instructors or facilitators are based externally or internally, a learning management system should lay out user-friendly features in order for them to carry out their tasks efficiently and effectively.

For example, a good user interface allows the administrators to upload and send learning materials to learners on time and without any disruption. In some situations, they may even be required to communicate these materials quickly to ensure learners are constantly kept up-to-date on new information. This goes for modifying and editing any existing content uploaded into the learning management system as well.

3. Provide a better return on investment (ROI)

Considering that a good user experience helps learners pick up skill sets and be trained properly, this directly translates to a high return on investment (ROI) rate for the company. If you are an owner of a business, a good user experience works in your favour as you no longer have to worry about improving the learning management system on a consistent basis. Therefore, providing you with the opportunity to relocate resources, time, and money into other areas of the business.

What’s more, you can create and retain talents, giving additional assurance that the business stays relevant in its specific industry and is a step ahead of competitors, among other positive consequences.


Even though the learning management system should be learner-centric as we have mentioned above, it’s important to not forget about the experiences of the administrators and facilitators as well. Overall, the learning management system has to provide an effective online training program for a community of people and has the capability to support a culture of learning throughout a business’ operational period.

If your company is looking to set up an engaging learning management system in Singapore, Bentec Digital Solutions has got you covered. Aside from providing a user-friendly learning management system for a wide range of industries, we also offer various digital solutions in Singapore and data center infrastructure solutions for the corporate world. To find out more about our services and products, feel free to drop us a message for enquiry today.